Question 1.1

A customer services department is working to develop an organised view of its customer enquiry process. They have suggested a number of Purpose Statements to go on their SIPOC. Which of the statements, shown below, provides a suitable Purpose Statement for a customer enquiry process for use with a SIPOC? (select ONE answer)

Question 1.2

A supplier’s improvement team are struggling to define who is responsible for each step in a process. Which tool would be most helpful for them to clarify process step responsibilities at this stage? (select ONE answer)

Question 1.3

Which of the following are key elements of process management? (select TWO answers)

Question 1.4

You have just started working with a supplier who have been prioritised due to excessive variation in a critical dimension of their product. They already have a number of thoughts about what is causing the excessive variation. What would you recommend as their next two steps towards resolving the problem? (select TWO answers)

Question 1.5

You are reviewing a presentation of improvement projects from a group of suppliers of financial services to your organisation. As part of the presentation, each supplier presents their Value Proposition Statement. Which three elements would you expect to see in a very good Value Proposition Statement from a supplier of this nature? (select THREE answers)

Question 1.6

A national retailer in Europe relies on imports of all the products they sell from East Asia and South America. They recognise this represents a risk in their supply chain and have asked you to recommend the first steps in addressing this risk. What actions would be most effective at this early stage? (select THREE answers)

Question 2.1

What is the first step before carrying out the supplier audit? (select ONE answer)

Question 2.2

When setting out a supplier audit plan, which of the following is NOT contained in the plan? (select ONE answer)

Question 2.3

In drawing up the supplier audit plan, which two items do auditors often miss? (select TWO answers)

Question 2.4

Which of the following statements describe the objectives of the supplier audit process? (select TWO answers)

Question 2.5

As an expert in supplier assurance you have been asked to join a supplier selection team for a new service to be used in your organisation. You quickly realise that although a weighted performance ranking system is in place, the purchasing manager has a traditional dimensional approach to sourcing – Price. What three key initiatives could you suggest to develop a broader approach to evaluation? (select THREE answers)

Question 2.6

A supplier with whom you have a good collaborative relationship has developed a new process for your requirements now wants to measure their performance. What steps would you advise the supplier to take to do this?

(select THREE answers)

Question 3.1

You are facilitating an idea generation session with a supplier and someone gives an idea that the team seems to be ridiculous. How should you most effectively deal with it? (select ONE answer)

Question 3.2

Having conducted a small-scale pilot of an improvement to a supplier’s process, which of the following should be considered our first immediate action? (select ONE answer)

Question 3.3

Which of the following best describe the purpose of supplier process audit? (select TWO answers)

Question 3.4

Which of the following identify two of the key reasons for the selection of priority existing external providers/suppliers to participate in advanced product/service quality planning for a new product/service? (select TWO answers)

Question 3.5

A supplier is working with their customer’s advanced quality planning team to identify and plan to manage risks during a programme to develop a new service. One of the generic risks that they identify is failing to stick to the project plan and missing the timing for the launch. Which of the actions below should they do in the event of this risk became a reality? (Select THREE answers)

Question 3.6

You have been asked to work with a supplier to implement advanced quality planning for the design of a new service customised for your organisation’s requirements. You are at an initial stage of defining the timing for the development. Which of the following approaches would be most effective at this stage? (select THREE answers)

Question 4.1

Which of the following characteristics of suppliers would be the highest priority for developing partnerships? (select ONE answer)

Question 4.2

Which of the following in NOT a benefit of Audit Checklists? (select ONE answer)

Question 4.3

Which of the following is NOT a risk of Audit Checklists? (select TWO answers)

Question 4.4

You are discussing the resolution of a quality problem with one of your customers. Following root cause analysis, you have identified a corrective action, but it will take eight weeks to procure the equipment to eliminate the root cause. Your customer states that they will not purchase any products from your organisation until the equipment is in place. What approach is best to convince your customer to continue to take your products?
(select THREE answers)

Question 5.1

Which of the following is not likely to be the result of effective partnerships in the supply chain? (select ONE answer)

Question 5.2

Which of the following will not build trust and openness in a supplier partnership? (select ONE answer)

Question 5.3

Which of the following describes an effective partnership with an external provider/ supplier? (select TWO answers)

Question 5.4

Your Operations Director is experiencing issues with the way in which goods are delivered and packaged from a key supplier. What does he need to do in order to get the supplier to understand and improve the impact their process is having on your business? (select TWO answers)

Question 5.5

Which of the following are considered ‘open’ questions? (select TWO answers)

Question 5.6

Which of the following are good examples of systems thinking in supply chain management? (select THREE answers)

Question 5.7

A supplier has been used to their customers using audits as a means to give them a supplier ranking score. How would you describe a more collaborative approach to them? (select THREE answers)

Question 5.8

You have been asked to project manage an improvement project with your IT supplier to reduce response times which are viewed as too long by your company. What actions should you first take? (select THREE answers)