FD108: Introduction to Stakeholder Communication

Course Description:

This course should provide development of key skills in communicating, influencing and negotiating across a broad range of organisational contexts. Delegates should leave the course with the capability to evaluate and improve both their own communications and those of others within their organisation.

Learning Outcomes:

1. The learner will be able to list the ways the organisation can effectively communicate with stakeholders and customers.
2. The learner will be able to support the effective communication of customer and stakeholder requirements.
3. The learner will be able to support the effective communication of policies, processes and plans.
4. The learner will be able to support the effective communication of actions resulting from assurance activities.
5. The learner will be able to support the gathering of insights through effective communication.
6. The learner will be able to support the implementation of improvement and change through effective communication.
7. The learner will be able to support the establishment of effective lines of communication with customers.
8. The learner will be able to support the communication of requirements for governance, according to stakeholders’ needs, to be effectively communicated through the organisation.
9. The learner will be able to be a quality motivator.

Topic Areas:

• Introduction to effective communications
• Verbal communications
• Written communications
• Behaviour in communication – personal styles, personality types, communication styles
• Listening skills
• Giving and receiving feedback
• Negotiation and dealing with conflict
• Communication planning
• Customer and stakeholder communications
• Evaluation of communications

Assessment:

None

Temple Management Training Ltd has been independently assessed and approved by the CQI and IRCA. This means they have the processes and systems in place to deliver certified courses to the highest standard.

About the CQI and IRCA

The CQI is the only chartered professional body dedicated entirely to quality.
IRCA is its specialist division dedicated to management system auditors.

Find out more about the CQI and IRCA at www.quality.org

We hope you enjoy the course